Care Coordination & Navigation

Cancer care involves more than medical treatment alone. Our care coordination team is here to guide and support you throughout your entire care journey—helping ensure you receive the right care at the right time.

Ongoing care coordination is provided by experienced oncology clinicians and dedicated support staff who work closely with you during treatment and beyond. Your care coordinator serves as your primary point of contact, helping you manage not only your medical needs, but also the physical, emotional, and practical challenges that may arise along the way.

Our care coordination services include:

• Symptom monitoring and management, with timely support to address side effects and improve comfort.
• Medication and diagnosis education, so you feel informed and confident in your care.
• Nutritional guidance and support, helping you maintain strength and overall well-being.
• Identification and support for barriers to care, including transportation, financial concerns, and access to community resources.
• Personalized care planning, ensuring your treatment plan aligns with your needs and goals.
• Care navigation and communication, helping coordinate between your oncologist, specialists, and other providers.

We also recognize that everyday challenges—such as transportation difficulties, food insecurity, caregiver strain, or financial stress—can affect your health. By proactively identifying and addressing these non-medical factors, our team helps reduce avoidable emergency visits, improve your experience during treatment, and support better outcomes.

Survivorship Care

Your care doesn’t end when treatment does. Our survivorship program supports your long-term health and quality of life after active cancer treatment.

We provide individualized survivorship care plans, ongoing monitoring, and guidance to help you transition with confidence. Our team also connects you with community-based resources that support physical wellness, emotional health, and survivorship-related needs—so you feel supported every step of the way.

From diagnosis through survivorship, our goal is to care for the whole person—helping you feel supported, informed, and never alone in your care.

Meet Your Oncology Dietitians

Nicole Franklin, MS, RDN, CSO, LDN

Nicole is a Board-certified specialist in oncology nutrition (CSO) and an active member of the Academy of Nutrition & Dietetics. Born and raised in Western North Carolina, she received her undergraduate degree in agricultural business management with a concentration in biology from NC State and later earned her master’s degree in human nutrition from Winthrop University.

Nicole began her career in the hospital setting in 2014 and transitioned to outpatient oncology in 2017. She is active in her local community and with the Academy of Nutrition and Dietetics. Nicole hopes to inspire others to use food in practical, approachable ways to manage symptoms, promote healing and foster a lifestyle of wellness.

Casey Brown, MS, RDN, LDN

Casey is a registered dietitian experienced in oncology nutrition. She earned her bachelor’s degree in dietetics from the University of Maryland, College Park, and her master’s degree from Lenoir Rhyne University. She began working in a hospital setting in 2018 and supported the outpatient cancer center at Sentara Martha Jefferson Hospital. Casey joined AON in 2023.

Casey works closely with patients and healthcare providers to tailor nutrition plans to meet the needs of her patients. She loves helping patients learn the power of nutrition and how it helps them feel their best and reduce complications through cancer treatment and survivorship.